1. Introduction

Welcome to Qlu.ai. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our application Qlu, including any other media form, media channel, or mobile application related or connected thereto (collectively, the “Qlu”).

2. Information We Collect

  • Personal Information: We collect personal information you voluntarily provide to us such as name, email address. User has the right to access and request to update this information at any time by emailing us
  • Derivative Data: Information our servers automatically collect when you access Qlu, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing Qlu.

3. Legal Basis for Processing Personal Data

Under the GDPR, the legal bases we rely on for processing personal information include consent (where you have given consent), contract (where processing is necessary for the performance of a contract with you), and "legitimate interests" (where we have legitimate business interests in using your data, such as maintaining the security of our Qlu).

4. Use of Your Information

  • Facilitate account creation and logon process.
  • Increase the efficiency and operation of Qlu.
  • Monitor and analyze usage and trends to improve your experience with Qlu.
  • Anonymized data to improve our Natural Language Understanding (NLU) models to help QLU.ai provide a continuously better service.

5. Storage and Transfer of Your Personal Data

Your information, including personal data, may be stored and processed in United States and transferred between any of the countries in which we operate to enable the use of the information in accordance with this policy. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

6. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will also retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies. However, All data collected for a user will be erased 1 month after requested by the user via our support channel.

7. Disclosure of Your Information

  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.

8. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. For example, we encrypt your personally identifiable information, all requests from you to server are sent over secure connection HTTPS. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable.

9. Options Regarding Your Information

You may at any time review or change the information in your account or terminate your account by:

  • Contacting us using the contact information provided.

10. Data Sharing with Third-Party Tools:

Our application utilizes advanced third-party AI models to enhance service functionality and user experience. It is important for our users to understand what data is shared with these tools:

  • Anonymized Interactions: We share anonymized user interactions, which may include text inputs, user commands, and usage patterns, with AI models to improve our app's responses and functionalities.
  • Performance Metrics: Non-identifiable performance metrics and usage statistics are shared to optimize the AI models' efficiency and accuracy.
  • Error Reports: Anonymized error reports and feedback are shared to help identify and rectify issues within the AI models.

No personal identification information is shared without your explicit consent. Our commitment is to maintain the highest standards of privacy and data security in line with regulatory requirements.

Email Analysis Consent:

By providing explicit consent, you allow our platform to access your email content through your email provider. This enables our in-house sentiment analysis tool, Qlu AI, to review and interpret the emotional tone within your email communications. The purpose of this analysis is to derive insights that help enhance communication strategies and overall user experience. We assure you that this procedure is performed with strict adherence to privacy and data security standards. Your email content is handled with confidentiality and is only used for the intended sentiment analysis.

11. Contact Us

If you have any questions about this Privacy Policy, please email us at  admin@qlu.ai